1. Introduction

RGV Computer Guys (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, visit our repair shop in Mission, TX, use our repair or sales services, or contact us by phone, email, or WhatsApp.

2. Information We Collect

We may collect:

Contact information — name, phone number, email address, and mailing address when you request a quote, schedule a repair, or make a purchase.
Device information — make, model, and description of devices you bring in for repair or that we use to provide service.
Communication records — correspondence with us (email, phone, messaging) related to your repairs or orders.
Website usage — information such as IP address, browser type, and pages visited when you use our website; we may use cookies or similar technologies as described below.

3. How We Use Your Information

We use your information to provide and improve our repair and sales services, process orders, communicate with you about quotes and repairs, send important updates (e.g., when your device is ready), and to comply with legal obligations. We do not sell your personal information to third parties for marketing. We may share information with service providers (e.g., payment processors, shipping carriers) only as needed to fulfill our services to you.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Communication over the internet is not guaranteed to be secure; we encourage you to use secure channels when sharing sensitive data. Data on devices you leave with us for repair is handled with care; we do not access your personal files except as necessary to perform the requested service.

5. Cookies and Tracking

Our website may use cookies or similar technologies to improve your experience, remember preferences, and understand how the site is used. You can adjust your browser settings to limit or block cookies; some features of the site may not work as intended if you disable cookies.

6. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights or ask questions about your data, contact us at tech@rgvcomputerguys.com or call 956-506-3752.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

8. Contact Us

For privacy-related questions or requests, contact RGV Computer Guys at tech@rgvcomputerguys.com, phone 956-506-3752, or visit us at 2704 E Griffin Pkwy F, Mission, TX 78572.